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Return Policy

Damaged Package Procedure · Know Your Rights

Return & Exchange Policy · Important Information

Our Return Policy.

Return Policy

Return and exchanges are not accepted. Consignment delivered to the Customer, if found and received in a mutilated package condition, tampered or in repacked condition, please DO NOT open and accept the same.

⚠️ Important: If you receive your package in a mutilated, tampered, or repacked condition — DO NOT open it. Follow the steps below immediately.

What To Do

  • 1 Do not open the package if it appears mutilated, tampered, or repacked.
  • 2 Intimate the logistics provider instantly with your tracking number and return the consignment.
  • 3 Capture photo shots and videos of the damaged package for documentation.
  • 4 Mail us in detail with all attachments for the next course of action.

Key Points to Remember

  • Returns & exchanges are not accepted under normal circumstances.
  • 📷 Always photograph and video record the package before opening, as evidence.
  • 🚚 Contact the logistics provider immediately with your tracking number before returning.
  • 📧 Send complete details with photo/video attachments to our team for resolution.

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